:root{color-scheme:light;--navy: #2e2c77;--cyan: #15a6dd;--grad: linear-gradient(90deg, #a83054 0%, #7f3160 45%, #382f6b 100%);--page: #f3f4f9;--surface: #ffffff;--surface-2: #f7f8fc;--surface-3: #eef0f7;--border: #e2e5ef;--border-strong: #c9cee0;--text: #191b33;--text-2: #474c6b;--muted: #6e7391;--primary: #2e2c77;--primary-hover: #232163;--on-primary: #ffffff;--link: #0a78a8;--focus: #15a6dd;--accent-ink: var(--navy);--sel: #e6f4fb;--rail: #25235f;--rail-text: #c9c8ea;--rail-hover: rgba(255, 255, 255, .08);--rail-active-bg: rgba(255, 255, 255, .12);--ok-fg: #12703f;--ok-bg: #e3f4ea;--warn-fg: #8a5100;--warn-bg: #fff1d6;--danger-fg: #b4232a;--danger-bg: #fce6e6;--danger-solid: #b4232a;--new-fg: #0a6e9a;--new-bg: #e2f3fa;--prog-fg: #3633a0;--prog-bg: #ecebfa;--wait-fg: #8a5100;--wait-bg: #fff1d6;--esc-fg: #b03a13;--esc-bg: #fde9e1;--closed-fg: #566079;--closed-bg: #edeff4;--chat-bg: #f4f5fa;--bubble-in: #ffffff;--bubble-out: #e9e8fa;--note-bg: #fff7e3;--note-border: #efd08a;--c-received: #0e8fc4;--c-closed: #4b48b5;--c-single: #4b48b5;--age-1: #a9a7e6;--age-2: #8380d6;--age-3: #625fc6;--age-4: #4b48b5;--age-5: #36339a;--grid: #e6e8f0;--axis: #c9cee0;--shadow-1: 0 1px 2px rgba(20, 22, 60, .05), 0 1px 1px rgba(20, 22, 60, .03);--shadow-2: 0 12px 32px rgba(20, 22, 60, .16), 0 2px 6px rgba(20, 22, 60, .08);--radius: 10px;--radius-sm: 7px;--radius-lg: 14px;--font-ui: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--font-mono: "SF Mono", ui-monospace, "Cascadia Code", Consolas, monospace;--color-primary: var(--primary);--color-primary-dark: var(--primary-hover);--color-accent: var(--link);--color-accent-light: var(--sel);--color-bg: var(--page);--color-surface: var(--surface);--color-border: var(--border);--color-text: var(--text);--color-text-muted: var(--muted);--color-success: var(--ok-fg);--color-success-bg: var(--ok-bg);--color-danger: var(--danger-fg);--color-danger-bg: var(--danger-bg);--color-green: var(--ok-fg);--color-red: var(--danger-fg);--color-whatsapp: #25d366;--radius-md: var(--radius);--shadow-sm: var(--shadow-1);--shadow-md: var(--shadow-2);--ink: var(--text);--sub: var(--muted);--paper: var(--surface);--bg: var(--page);--line: var(--border);--line-soft: var(--surface-3);--accent: var(--primary);--accent-soft: var(--sel);--accent-line: color-mix(in srgb, var(--link) 30%, var(--surface));--blue: var(--link);--blue-soft: var(--new-bg);--blue-line: color-mix(in srgb, var(--new-fg) 30%, var(--surface));--green: var(--ok-fg);--green-soft: var(--ok-bg);--green-line: color-mix(in srgb, var(--ok-fg) 30%, var(--surface));--amber: var(--warn-fg);--amber-soft: var(--warn-bg);--amber-line: color-mix(in srgb, var(--warn-fg) 30%, var(--surface));--red: var(--danger-fg);--red-soft: var(--danger-bg);--red-line: color-mix(in srgb, var(--danger-fg) 30%, var(--surface));--purple: var(--prog-fg);--purple-soft: var(--prog-bg);--purple-line: color-mix(in srgb, var(--prog-fg) 30%, var(--surface))}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){color-scheme:dark;--accent-ink: var(--cyan);--page: #0d0f21;--surface: #161936;--surface-2: #1b1f3f;--surface-3: #232849;--border: #2a2f57;--border-strong: #3a4070;--text: #e9eaf6;--text-2: #b7bbd8;--muted: #8f94b6;--primary: #5552c2;--primary-hover: #6461d0;--on-primary: #ffffff;--link: #45bbee;--sel: #1b2c49;--rail: #10122a;--rail-text: #a9abd0;--ok-fg: #5bd394;--ok-bg: #123326;--warn-fg: #f5b84a;--warn-bg: #362810;--danger-fg: #ff8585;--danger-bg: #3a171b;--danger-solid: #c93a40;--new-fg: #63c9f2;--new-bg: #0f2c3d;--prog-fg: #acaaf6;--prog-bg: #25244e;--wait-fg: #f5b84a;--wait-bg: #362810;--esc-fg: #ff9e7a;--esc-bg: #3a1f14;--closed-fg: #a6acc6;--closed-bg: #252a46;--chat-bg: #111430;--bubble-in: #1e2246;--bubble-out: #2c2a63;--note-bg: #352b12;--note-border: #6b5622;--shadow-1: 0 1px 2px rgba(0, 0, 0, .4);--shadow-2: 0 14px 36px rgba(0, 0, 0, .55);--c-received: #1e9ed4;--c-closed: #6966d6;--c-single: #6966d6;--age-1: #524fbe;--age-2: #6966d6;--age-3: #8582e2;--age-4: #a3a1ec;--age-5: #c3c1f4;--grid: #262b50;--axis: #3a4070}}:root[data-theme=dark]{color-scheme:dark;--accent-ink: var(--cyan);--page: #0d0f21;--surface: #161936;--surface-2: #1b1f3f;--surface-3: #232849;--border: #2a2f57;--border-strong: #3a4070;--text: #e9eaf6;--text-2: #b7bbd8;--muted: #8f94b6;--primary: #5552c2;--primary-hover: #6461d0;--on-primary: #ffffff;--link: #45bbee;--sel: #1b2c49;--rail: #10122a;--rail-text: #a9abd0;--ok-fg: #5bd394;--ok-bg: #123326;--warn-fg: #f5b84a;--warn-bg: #362810;--danger-fg: #ff8585;--danger-bg: #3a171b;--danger-solid: #c93a40;--new-fg: #63c9f2;--new-bg: #0f2c3d;--prog-fg: #acaaf6;--prog-bg: #25244e;--wait-fg: #f5b84a;--wait-bg: #362810;--esc-fg: #ff9e7a;--esc-bg: #3a1f14;--closed-fg: #a6acc6;--closed-bg: #252a46;--chat-bg: #111430;--bubble-in: #1e2246;--bubble-out: #2c2a63;--note-bg: #352b12;--note-border: #6b5622;--shadow-1: 0 1px 2px rgba(0, 0, 0, .4);--shadow-2: 0 14px 36px rgba(0, 0, 0, .55);--c-received: #1e9ed4;--c-closed: #6966d6;--c-single: #6966d6;--age-1: #524fbe;--age-2: #6966d6;--age-3: #8582e2;--age-4: #a3a1ec;--age-5: #c3c1f4;--grid: #262b50;--axis: #3a4070}*{box-sizing:border-box}body{margin:0;font:14px/1.45 var(--font-ui);color:var(--text);background:var(--page);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}button,input,textarea,select{font:inherit;color:inherit}button{cursor:pointer}a{color:var(--link)}h1{font-size:24px;font-weight:700;letter-spacing:-.01em}h2{font-size:17px;font-weight:600}h3{font-size:15px;font-weight:600}.mono{font-family:var(--font-mono);font-size:12.5px}.num{font-variant-numeric:tabular-nums}.overline{font-size:11.5px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}:focus-visible{outline:2px solid var(--focus);outline-offset:2px;border-radius:4px}input,select,textarea{font-size:13px;color:var(--text);background:var(--surface);border:1px solid var(--border-strong);border-radius:8px;padding:7px 10px;min-width:0}input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--focus);outline-offset:-1px;border-color:transparent}input::placeholder,textarea::placeholder{color:var(--muted)}input[type=checkbox],input[type=radio]{accent-color:var(--primary)}.badge{display:inline-flex;align-items:center;gap:4px;height:20px;padding:0 7px;border-radius:6px;font-size:11.5px;font-weight:500;white-space:nowrap;border:1px solid var(--border-strong);color:var(--text-2);background:var(--surface)}.badge-accent{color:var(--prog-fg);background:var(--prog-bg);border-color:var(--purple-line)}.badge-blue{color:var(--new-fg);background:var(--new-bg);border-color:var(--blue-line)}.badge-green{color:var(--ok-fg);background:var(--ok-bg);border-color:var(--green-line)}.badge-amber{color:var(--warn-fg);background:var(--warn-bg);border-color:var(--amber-line)}.badge-red{color:var(--danger-fg);background:var(--danger-bg);border-color:var(--red-line)}.badge-purple{color:#fff;background:var(--navy);border-color:var(--navy)}:root[data-theme=dark] .badge-purple{background:#3c3a99;border-color:#3c3a99}@media (prefers-color-scheme: dark){:root:not([data-theme=light]) .badge-purple{background:#3c3a99;border-color:#3c3a99}}.sla-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px}.sla-dot-green{background:var(--ok-fg)}.sla-dot-amber{background:var(--warn-fg)}.sla-dot-red{background:var(--danger-fg)}.sla-dot-stopped{background:transparent;box-shadow:inset 0 0 0 2px var(--muted)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-1)}.hover-card{transition:border-color .15s ease,box-shadow .15s ease,transform .1s ease;cursor:pointer}.hover-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow-2);transform:translateY(-1px)}table.data-table{width:100%;border-collapse:collapse;font-size:13px}table.data-table thead th{position:sticky;top:0;z-index:1;text-align:left;font-size:11.5px;font-weight:600;color:var(--muted);background:var(--surface-2);padding:8px 12px;border-bottom:1px solid var(--border);white-space:nowrap}table.data-table tbody td{padding:10px 12px;border-bottom:1px solid var(--border);vertical-align:middle}table.data-table tbody tr:last-child td{border-bottom:0}table.data-table tbody tr:hover td{background:var(--surface-2)}.callout{border-left:3px solid var(--link);background:var(--sel);padding:10px 14px;border-radius:var(--radius-sm)}.callout-label{font-weight:700;text-transform:uppercase;font-size:11px;letter-spacing:.06em;margin-bottom:4px;display:block}.activity-light{display:inline-block;width:9px;height:9px;border-radius:50%;flex:0 0 auto;box-shadow:0 0 0 2px var(--surface)}.activity-open{background:var(--new-fg)}.activity-progress{background:var(--prog-fg)}.activity-waiting{background:var(--wait-fg)}.activity-escalated{background:var(--esc-fg)}.activity-resolved,.activity-closed{background:var(--closed-fg)}.activity-live{animation:activity-pulse 2s ease-in-out infinite}@keyframes activity-pulse{0%,to{opacity:1}50%{opacity:.35}}@media (prefers-reduced-motion: reduce){.activity-live{animation:none;opacity:1}}.active-viewer{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:50%;background:var(--prog-bg);color:var(--prog-fg);border:1px solid var(--purple-line);font-size:9px;font-weight:600;letter-spacing:.02em}.trend{display:inline-flex;align-items:center;gap:3px;font-size:11px;font-weight:600;font-variant-numeric:tabular-nums}.trend-up{color:var(--ok-fg)}.trend-flat{color:var(--muted)}.trend-down{color:var(--danger-fg)}.stale-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--danger-fg);margin-right:5px}.role-chip{display:inline-block;padding:1px 6px;border-radius:6px;font-size:10.5px;font-weight:600;letter-spacing:.03em;text-transform:uppercase;border:1px solid transparent}.role-super-admin{background:var(--prog-bg);color:var(--prog-fg);border-color:var(--purple-line)}.role-admin{background:var(--new-bg);color:var(--new-fg);border-color:var(--blue-line)}.role-resolver{background:var(--ok-bg);color:var(--ok-fg);border-color:var(--green-line)}.role-report-admin{background:var(--warn-bg);color:var(--warn-fg);border-color:var(--amber-line)}.ic{fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}.portal-header{background:var(--surface);border-bottom:1px solid var(--border)}.portal-header-inner{max-width:720px;margin:0 auto;height:56px;padding:0 16px;display:flex;align-items:center;gap:12px}.brand{display:flex;align-items:center;gap:12px;min-width:0;color:inherit;text-decoration:none}.brand-plate{flex:none}.brand-mark{height:28px;display:block}:root[data-theme=dark] .brand-plate{background:#fff;border-radius:8px;padding:4px 8px}@media (prefers-color-scheme: dark){:root:not([data-theme=light]) .brand-plate{background:#fff;border-radius:8px;padding:4px 8px}}.brand-product{padding-left:12px;border-left:1px solid var(--border);line-height:1.15;min-width:0;overflow:hidden}.brand-product b{display:block;font-size:14px;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.brand-product span{font-size:11.5px;color:var(--muted);white-space:nowrap}.portal-nav{margin-left:auto;display:flex;gap:4px}.portal-nav a{display:inline-flex;align-items:center;height:36px;padding:0 12px;border-radius:8px;font-size:13.5px;font-weight:500;color:var(--text-2);text-decoration:none}.portal-nav a:hover{background:var(--surface-3);color:var(--text)}.portal-nav a.active{color:var(--text);font-weight:600}.portal-band{height:3px;background:var(--grad)}.page{max-width:720px;margin:0 auto;padding:20px 16px 64px;display:flex;flex-direction:column;gap:14px}.portal-title{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;flex-wrap:wrap}.portal-title h1{font-size:22px;font-weight:700;letter-spacing:-.01em;margin:0 0 4px;color:var(--text)}.portal-title p{color:var(--muted);margin:0;font-size:13.5px}.back-link{display:inline-flex;align-items:center;gap:4px;align-self:flex-start;font-size:13.5px;font-weight:500;color:var(--accent-ink);text-decoration:none}.back-link:hover{text-decoration:underline}.portal-panel{padding:18px}.portal-panel h2{margin:0 0 8px;font-size:18px}.portal-panel p{margin:0 0 10px}.portal-panel p:last-child{margin-bottom:0}.portal-panel label{display:block;font-size:13px;font-weight:600;margin:12px 0 6px}.portal-panel input[type=text],.portal-panel input:not([type]),.portal-panel input[type=tel]{width:100%;height:44px;font-size:16px;margin-bottom:12px}.panel-icon{display:inline-grid;place-items:center;width:40px;height:40px;border-radius:12px;margin-bottom:10px;background:var(--sel);color:var(--accent-ink)}.muted{color:var(--muted)}.small{font-size:12px}.pre{white-space:pre-wrap;word-break:break-word}.hint{font-size:12.5px;color:var(--muted);margin:6px 0 0}.error-text{color:var(--danger-fg);font-size:13px;margin-top:8px}.error-banner{background:var(--danger-bg);border:1px solid var(--red-line);color:var(--danger-fg);padding:11px 14px;border-radius:var(--radius-sm);font-size:13.5px;font-weight:500}.btn{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:44px;padding:0 18px;border:1px solid var(--border-strong);border-radius:10px;background:var(--surface);color:var(--text);font-family:inherit;font-size:14.5px;font-weight:600;text-decoration:none;cursor:pointer;transition:background-color .15s ease,border-color .15s ease,color .15s ease}.btn:hover{background:var(--surface-3)}.btn-primary{background:var(--primary);border-color:var(--primary);color:var(--on-primary)}.btn-primary:hover{background:var(--primary-hover);border-color:var(--primary-hover)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn:disabled:hover{background:var(--surface)}.btn-primary:disabled:hover{background:var(--primary)}.btn-link{background:none;border:none;padding:0;color:var(--danger-fg);font-size:12.5px;cursor:pointer;text-decoration:underline}.link-button{background:none;border:0;padding:0;font:inherit;color:var(--link);text-decoration:underline;cursor:pointer}.actions{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:20px}.status{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}.status .dot{width:6px;height:6px;border-radius:50%;background:currentColor}.st-new{color:var(--new-fg);background:var(--new-bg)}.st-prog{color:var(--prog-fg);background:var(--prog-bg)}.st-wait{color:var(--wait-fg);background:var(--wait-bg)}.st-esc{color:var(--esc-fg);background:var(--esc-bg)}.st-closed{color:var(--closed-fg);background:var(--closed-bg)}.badge.moved{color:var(--prog-fg)}.badge.reopen{color:var(--warn-fg)}.sla{display:inline-flex;align-items:center;gap:5px;font-size:12.5px;font-weight:500;color:var(--text-2)}.sla.paused,.sla.over{color:var(--muted)}.sla.stopped{color:var(--prog-fg)}.who{display:flex;align-items:center;gap:12px;padding:14px 16px;flex-wrap:wrap}.av{display:inline-grid;place-items:center;width:40px;height:40px;border-radius:50%;flex:none;background:var(--sel);color:var(--accent-ink);font-size:13px;font-weight:700}.who-main{flex:1;min-width:160px}.who-main strong{display:block;font-weight:600;color:var(--text)}.who-main span{font-size:12.5px;color:var(--muted)}.who-counts{display:flex;gap:6px}.who-counts span{display:inline-flex;align-items:baseline;gap:4px;padding:4px 10px;border-radius:999px;background:var(--surface-2);border:1px solid var(--border);font-size:12.5px;color:var(--muted)}.who-counts b{color:var(--text);font-size:13.5px}.ticket-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.ticket-row-link{display:block;padding:14px 16px;color:inherit;text-decoration:none}.ticket-row-main{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.ticket-row-main .go{margin-left:auto;color:var(--muted)}.ticket-ref{font-family:var(--font-mono);font-weight:600;font-size:13px;color:var(--text)}.ticket-row-sub{font-size:14px;margin-top:6px;color:var(--text-2)}.ticket-row-meta{display:flex;gap:6px 14px;flex-wrap:wrap;align-items:center;font-size:12.5px;margin-top:8px;color:var(--muted)}.steps{list-style:none;margin:0;padding:0;display:flex;gap:6px}.step{flex:1;display:flex;align-items:center;gap:8px;min-width:0;font-size:13px;color:var(--muted)}.step+.step:before{content:"";flex:0 0 12px;height:1px;background:var(--border-strong)}.step-n{display:inline-grid;place-items:center;flex:none;width:26px;height:26px;border-radius:50%;border:1px solid var(--border-strong);background:var(--surface);font-size:12.5px;font-weight:600}.step-l{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.step.active{color:var(--text);font-weight:600}.step.active .step-n{background:var(--primary);border-color:var(--primary);color:var(--on-primary)}.step.done .step-n{background:var(--ok-bg);border-color:transparent;color:var(--ok-fg)}@media (max-width: 520px){.step:not(.active) .step-l{display:none}.step:not(.active){flex:0 0 auto}}.form-section{padding:18px}.form-section .intro{margin:0 0 14px;font-size:14px;color:var(--text-2)}.form-row{margin-bottom:16px}.form-row:last-child{margin-bottom:0}.form-row label{display:block;font-size:13.5px;font-weight:600;margin-bottom:6px;color:var(--text)}.form-row select,.form-row input[type=text],.form-row textarea{width:100%;min-height:44px;padding:10px 12px;border-radius:10px;font-size:16px}.form-row textarea{resize:vertical;min-height:120px;line-height:1.5}.form-row select:disabled{background:var(--surface-2);color:var(--muted)}.ticket-type-toggle{display:flex;gap:4px;padding:4px;margin-bottom:18px;border-radius:12px;background:var(--surface-3)}.ticket-type-toggle button{flex:1;min-height:40px;border:0;border-radius:9px;background:transparent;font-size:14px;font-weight:600;color:var(--text-2)}.ticket-type-toggle button.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-1)}.filepick{position:relative;display:flex;align-items:center;gap:12px;padding:14px 16px;border:1.5px dashed var(--border-strong);border-radius:12px;background:var(--surface-2);color:var(--text-2);font-size:14px;cursor:pointer}.filepick:hover{border-color:var(--accent-ink)}.filepick:focus-within{outline:2px solid var(--focus);outline-offset:2px}.filepick .ic{color:var(--accent-ink);flex:none}.filepick b{display:block;color:var(--text);font-weight:600}.filepick input[type=file]{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%;opacity:0;cursor:pointer}.filepick input[type=file]:disabled{cursor:not-allowed}.files{list-style:none;margin:12px 0 0;padding:0;display:flex;flex-direction:column;gap:6px}.files li{display:flex;align-items:center;gap:10px;padding:8px 10px 8px 12px;border:1px solid var(--border);border-radius:10px;background:var(--surface);font-size:13.5px}.files li .ic{color:var(--muted);flex:none}.files li .name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.files li .size{color:var(--muted);font-size:12px;white-space:nowrap}.review-block{margin-bottom:16px}.review-block:last-child{margin-bottom:0}.review-block dt{font-size:11.5px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}.review-block dd{margin:4px 0 0;font-size:15px}.review-block .att-name{font-size:13.5px}.confirmation{text-align:center;padding:36px 20px}.confirmation .done-mark{display:inline-grid;place-items:center;width:52px;height:52px;border-radius:50%;margin-bottom:12px;background:var(--ok-bg);color:var(--ok-fg)}.confirmation h2{font-size:21px;font-weight:700;margin:0 0 8px}.confirmation p{margin:0}.confirmation .ticket-id{font-family:var(--font-mono);font-size:17px;font-weight:600;margin:12px 0 14px;padding:10px 16px;display:inline-block;background:var(--sel);border:1px solid var(--accent-line);border-radius:10px;color:var(--accent-ink)}.confirmation .actions{justify-content:center;flex-wrap:wrap}.thread-head{padding:16px}.thread-head .ticket-row-main{margin-bottom:6px}.thread-head .cat{font-size:15px;font-weight:600;color:var(--text)}.thread-head .ticket-row-meta{margin-top:10px}.resolution-note{padding:14px 16px;border-left:3px solid var(--ok-fg);background:var(--ok-bg);border-radius:var(--radius)}.resolution-note strong{color:var(--ok-fg)}.resolution-note p{margin:6px 0 0;font-size:14px;color:var(--text)}.thread{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.message{max-width:88%;align-self:flex-start;padding:10px 12px;border-radius:14px;border:1px solid var(--border);background:var(--surface)}.message-user{align-self:flex-end;background:var(--sel);border-color:var(--accent-line);border-bottom-right-radius:4px}.message-resolver{border-bottom-left-radius:4px}.message-system{align-self:center;max-width:100%;background:var(--surface-2);font-size:13px}.message-head{display:flex;justify-content:space-between;gap:12px;font-size:11.5px;margin-bottom:4px;color:var(--muted)}.message-head b{color:var(--text-2);font-weight:600}.message-body{font-size:14.5px;white-space:pre-wrap;word-break:break-word}.attachment-list li{overflow-wrap:anywhere}.message-body code{font-family:var(--font-mono);font-size:13px}.message-note{font-size:11.5px;margin-top:4px;color:var(--muted)}.attachment-list{list-style:none;margin:8px 0 0;padding:0;font-size:13px}.attachment-list li{margin-top:4px}.attachment-image{display:block;max-width:100%;max-height:280px;width:auto;border:1px solid var(--border);border-radius:8px;margin:4px 0;background:var(--surface-2)}.reply-box{padding:16px}.reply-box.ask{border-left:3px solid var(--wait-fg)}.reply-box .ask-h{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:600;margin-bottom:10px;color:var(--text)}.reply-box .ask-h .ic{color:var(--wait-fg)}.reply-box .ask-h label{margin:0;font-size:14px}.reply-box>label:not(.filepick){display:block;font-size:13.5px;font-weight:600;margin-bottom:6px}.reply-box textarea{width:100%;font-size:16px;border-radius:10px;padding:10px 12px;line-height:1.5}.reply-box label.sub-label{font-weight:500;margin-top:14px}.request-question{margin:0 0 12px;padding:10px 12px;border-radius:10px;background:var(--wait-bg);color:var(--text);font-size:14.5px;white-space:pre-wrap}.reply-tools{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:12px;flex-wrap:wrap}.reply-tools .muted{font-size:13px}.portal-note{display:flex;gap:10px;margin:0;padding:12px 14px;border-radius:var(--radius);background:var(--surface-2);border:1px solid var(--border);font-size:13.5px;color:var(--text-2)}.portal-note .ic{color:var(--muted);flex:none;margin-top:2px}.masked-identity{padding:10px 12px;margin:10px 0;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);font-size:14px}@media (min-width: 721px){.page{padding:28px 24px 80px}.portal-title h1{font-size:26px}.form-section,.portal-panel{padding:22px 24px}}@media (max-width: 480px){.portal-nav{display:none}.brand-mark{height:24px}.brand-product span{display:none}.actions .btn{flex:1;padding:0 12px}.actions .btn-primary{flex:1.6}.confirmation .actions{flex-direction:column;align-items:stretch}}